SHIPPING CARRIERS
All Shipments throughout the US and Canada are via standard ground deliveries and freight services via FEDEX, UPS, CANPAR, and other carriers as deemed appropriate for each shipment. In-stock orders are fulfilled as soon as possible, shipping time varies according to location. We expect customers to pick up from the carrier if notified or contact the carrier if the shipment is not delivered as expected. If a package is returned to us as undeliverable or was not picked up in the timeframe allowed by the carrier at a access point/depot, we can refund you less the shipping fee and/or redeliver for an additional shipping fee and warehouse charge. All carriers should be contacted if you cannot pick up within the timeframe allotted.
SIGNATURE REQUIRED (Canada & USA)
Unless signature required option is purchased at checkout the carrier of our choice and Studio Nordhaven is not responsible for packages lost or stolen. It is the customers responsibility to check the tracking information we provide at time of shipping and follow it to see when the package will be delivered. If signature option is not purchased the carrier may leave on porch or at front door of your dwelling / office without anyone signing for it.
LTL FREIGHT PALLET
Furniture and large items may require to be shipped via pallet/LTL freight. For this service, the driver will notify you of a delivery time in advance and you will be required to be present at time of delivery. You are required to sign for and inspect the package upon arrival. The customer is responsible for the removal of the wrapping, box and the goods from the pallet. The driver does not unpack the pallet or move goods into the interior of the residence/delivery location. PLEASE NOTE: Studio Nordhaven does not offer white glove delivery service at this time.
LEAD-TIMES
In stock items are normally shipped within 1-3 days upon receiving an order.
We use standard delivery service, and the estimated delivery time is 7-11 business days.
If a faster delivery method (such as expedited delivery) is required, the additional cost will be borne by the customer.
USA SHIPPING OVERVIEW
We do not charge sales tax on US purchasers, and the buyer may be liable to pay import duties and local sales tax on items purchased. The buyer is responsible for paying import duties, sales taxes due. You will be able to pay any amounts due to the shipper directly. Duty rates are based on the purchase cost of the items purchased and the country of origin where the good were manufactured. Duty rates are set by the U.S. government.
INTERNATIONAL CUSTOMERS (Outside Continental USA, Canada)
We do not ship outside Canada and the Continental United States. We do not ship to Newfoundland, Northwest Territories, Yukon, Alaska and/or Hawaii. If you require shipping to those areas please email us at [email protected] for a quote.